FAQ's

Shopping FAQs

Can I cancel my order?
Yes, you can, as long as the item has not been shipped.Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged or defective?
We will replace a damaged item or provide a credit for the full merchandise amount less any shipping charges.Back to Top

What happens if the item I ordered is not available?
In the unlikely event there is a change or delay in filling your order, we will notify you via phone or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:
- Offer an ALTERNATE selection of equal or greater value.
- Offer a BACKORDER and new estimated delivery.
You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.Back to Top

Why was I charged sales tax on my purchase?
State tax is applied to an item if it is shipped within the state of Massachusetts.Back to Top

Shipping FAQs

Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses. Back to Top

Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top