Village Silversmith prides itself on its unique and hand-crafted jewelry. This is why anything VS makes, or the artisans we represent, is guaranteed against defects in materials or craftsmanship. Should an item fail at any time due to a defect in its construction or metal, we will repair or replace it at no charge. If it cannot be repaired or replaced, store credit may be given. The amount of this credit is chosen on a case by case basis.
Any item that is machine made will be guaranteed for thirty (30) days. These things include, but are not limited to, chains, bracelets and rings. If something needs to be repaired after this thirty day period, the customer will be responsible for the repair cost.
Fashion Jewelry is guaranteed for seven (7) days. These items are affordable and should be worn and enjoyed! But, because fashion jewelry is not made with sterling silver, inevitably they will show permanent wear and will need to be replaced.
Although well-made jewelry can last for years without incident, precious metals do abrade over time. Our guarantee does not protect against excessive wear, abuse or loss. If an item requires repair due to excessive wear or damages caused by the customer, a repair fee will be charged. Repair costs are determined on a case-by-case basis by one of our silversmiths; and before anything is repaired, the customer will be made aware of the repair cost. It will then be up to the customer to accept the fee and allow the item to be fixed.
Jewelry is not maintenance-free. We strongly encourage you to bring in your jewelry once a year for a complimentary cleaning and inspection. At that time, we can assess the condition of your jewelry and recommend any repairs before further damage or loss occurs. At your time of purchase, all items will be inspected to ensure perfect quality.
At Village Silversmith, we will always do our best to take good care of our customers. If you have any questions regarding our guarantee, please ask a staff member and they will be sure to help.
Sterling Silver returns may be made within 30 days, accompanied by a receipt, with no signs of wear, for an exchange or refund.
Fashion jewelry returns may be made within 7 days, accompanied by a receipt, with no signs of wear, for an exchange or refund. No returns/exchanges after 7 days.
Rock, mineral & fossil returns may be made within 7 days, accompanied by a receipt, without any damage, for an exchange or refund. No returns/exchanges after 7 days.
Sterling silver returns may be made after 30 days, accompanied by a receipt, with no signs of wear, for store credit only.
ALL Returned items must be accompanied by the original packaging.
Custom designed merchandise and/or any merchandise altered in any way cannot be returned.
Returns of cash purchases over $100, will receive a check by mail within seven (7) days of the return date.
All other refunds will be issued in the original tender of the purchase.
Holiday Return Policy
All holiday gifts must be returned or exchanged by January 24, 2013.
They must show no signs of wear, be in the original packaging, and be accompanied by a receipt.
Please see our general return policy for all other return information.
Layaways must total $100 or more and require 20% down.
Monthly payments must be made to keep the layaway active.
After 6 months of inactivity, the amount paid will be forfeited.
Cancelation of a layaway will result in store credit for the existing deposit(s) only. There will be no cash back.
Payments may be made in any VS store, via credit card over the phone or on our website.
No more than one item can be placed on layaway, per customer