I have a question?
What if I lose, wreck or have my rental equipment stolen? You are required to pay in full the replacement cost before you leave or otherwise agree upon. Please check for replacement cost!
Equipment not returned within reason or normal business hours will be charged accordingly.
What are your hours?
Summer hours are from 8a.m.-8p.m. 7 days a week at our Stevens Point location and 10a.m.-8p.m. 7 days a week at our Hartman Creek location. Hours will change after the Labor Day weekend. Back to school/fall hours at our Stevens Point location will be from 9 a.m.-5 p.m. weekdays and 8a.m.-6p.m. Sat & Sun. until October, 31.
The Hartman Creek is open weekly from 9am-5pm and will close after Sept. 30th with adjusted weekend hours for spring and fall.
Persons signing rental agreements must be 18 years old!
Children are not required to wear bike helmets in Wisconsin but we feel they should and youth under 13 receive helmets at no rental cost.
Life vests are required to be in the boat for each person. each package come with 1-2 vest and a small fee will be charged for extra vest. We suggest you wear them!
All youth under 13 will be required to wear life-vests on organized non profit outings. This is included in the rental price.
WE REQUEST ANYONE RENTING TO CALL AHEAD AND RESERVE BUT WE DO HAVE MANY WALK INS. THOSE WHO RESERVE AHEAD WILL BE TAKEN CARE OF FIRST! YOU WILL BE ASKED TO PROVIDE A CREDIT CARD OT MONEY CARD NUMBER WHEN MAKING RESERVATION ON THE PNONE. ADVANCED BOOKINGS HAVE 24 HRS BEFOR THE RENTAL TO CANCEL. IF YOU DON'T CALL TO CANCEL AND DON'T SHOW UP WITHIN 30 MIN OF THE RESERVATION TIME YOUR CARD WILL BE CHARGED AND THE ITEMS WILL GOT TO THE GENERAL PUBLIC FOR RENTING. WE WILL NOT HOLD EQUIPMENT ALL DAY JUST FOR YOU! Call:715-254-0247
WE DON'T HAVE PHONES OR SHUTTLE SERVICE AT OUR HARTMAN CREEK LOCATION SO EQUIPMENT IS ON A FIRST COME FIRST SERVE BASIS! THIS ALSO MEANS WE CAN'T MAKE RESERVATIONS FOR HARTMAN CREEK AT OUR STEVENS POINT LOCATION BECAUSE WE DON'T KNOW WHAT IS AVALIBLE!
Large group reservation must be placed no later than a week in advance. You will be charge for what you reserve but have 24 hrs to change your reservation. We prefer that large group outings be done on week days instead of holidays or weekends when we are busy. This ties up equipment and staff from normal rentals and we lose money. If you must go out than you may be charged normal rates and pay a 15% handling fee!We require a 50% deposit or credit card number to reserve your equipment.
NON-PROFIT groups must have a valid id # and must reserve 6 or more packages in order to get our special rate! If you choose not to have a guide for ANY LARGE group you must pay a 15% gratuity for the staff needed to handle large volume equipment orders.
What if we cancel?
We suggest that you make reservations before your outing but you will be asked for a credit card or bank card number and will be charged if you don't cancel within 24hrs prior to your outing. We do not take American Express. Charges must be greater than $10.00 and rejected or declined cards will be charged a fee.
Cancellations made 4 days before the event will receive 100% deposit back. You may be asked to reserve you items with a credit card. Should you decide to cancel but do not call or show up your card will be charged because you have held up equipment for others to rent!!!
Your rental time starts the time of your reservation, or for walk-ins when you sign the contract so you must keep track of the time you have. Time includes delivery to the drop-offs sites. Failure to do so will put other groups behind and you will have to pay additional late fees per boat.
Large group cancellations on the day of the event due to other reasons than weather will receive 50% of the total fee back!
Cancel on the day of your event due to rain will receive a "Rain Check" good for another day that season or go out that day and receive 25% of your deposit back!
What should I bring? You will be in nature so bring bug dope or sun screen combo and you may get wet so plan for it!
What you shouldn't bring! Don't bring money on the river or other things you could loose or get wet. ie: cell phones- unless you can keep them dry.
Can I bring my pet? You will be charged a transport/cleaning $10.00 fee for each animal and be required to sign a waiver holding you responsible if the animal hurts someone.
Do you transport out of county? YES but we need up to 6 canoe, kayaks or bikes to do this and there is an additional fee of $5.00 per item and additional $5.00 per item/per county beyond the the surrounding counties.