Quality Assurance:
All products are inspected for workmanship and material defects throughout production and again prior to shipping. We are very proud of our line of products and hope that you will enjoy them for years to come.
Secure Ordering:
Your credit card information will be sent via a safe encrypted format to our secure business server. Your information is kept confidential so that you can feel safe making your online purchases. To learn more about the secure ordering process, see our Ordering instructions page.
Order Assistance:
All prices are subject to change without notice. Every effort was made to include accurate pricing on this site. However, an occasional printing error may occur. We reserve the right to bill at the corrected price upon notification.
If you need assistance when placing your order, or if you wish to place an order by phone please call our home office. This office is open from 8:00 AM to 12:00 NOON and 1:00 PM to 5:00 PM CST Monday through Friday.
Custom Design Services:
Our design department will be happy to work with you on custom projects, from a single item to a complete room. Please Contact Us for more information.
Finishing Instructions (please read carefully):
Never expose unfinished products to moisture, extended direct sunlight or extreme heat. All unfinished products are shipped machine sanded, ready for hand sanding as desired before finishing. Once a proper fit is made, we suggest each piece (including ends and trim cuts) be sealed with finish before final installation. Primed products should be lightly sanded where handled to remove bodily oils prior to top coating. The minimum finishing charge is $15.00. Proper finishing and maintenance will ensure lasting beauty. Be sure to follow all instructions provided with your finishing material.Consult a professional if you have any questions.
Warantee:
Woodline Manufacturing, Inc. expressly warrants and guarantees its products to be free from defective workmanship when shipped and will repair or replace goods not in conformity to the description contained herin, which replacement or repair shall be the purchaser's exclusive remedy. We cannot guarantee safe carriage or proper installation by your workman and accordingly must disclaim any liability for any defects not reported to us before installation. All damages should be reported within 10 days of receipt. THERE ARE NO IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANT ABILITY.
Lost/Damaged Goods:
INSPECTION FOR DAMAGE AND/OR SHORTAGES MUST BE MAKE WITHIN 10 DAYS AFTER RECEIVING ORDER.
You should carefully inspect each shipment. If you find damaged goods, make sure that the freight agent indicates any damaged goods or shortages on the freight bill. If the container appears to be damaged, please note "Possible Concealed Damage" on the bill of lading beore signing. Then, notify the frieght agent and request an inspection. This is very important as most transportation companies require such inspections before accepting claims for loss or damage. Be sure to have all damaged goods as well as the damaged container. Read the report prepared by in the inspector. You may elect not to sign it if you disagree with the report.
If damaged goods are repairable, contact us so we can make suitable arrangements for repairs or replacement parts, or give you authorization to return the goods.
